FAQ for Consignors

Q: I came in for a consignment appointment and dropped off my items for consideration. How do I know when to come back to pick up the items that were not selected for the shop?

A: If you are a NEW consignor, you should receive an email from Consignor Access, inviting you to create an account. Here, you will see the items that we have accepted for consignment, their beginning sale price, and expiration date. If you are NOT A NEW consignor, you will not see this email, but will be able to see any new items we take in your Consignor Access Account.

For all consignors, you may assume that items NOT listed in Consignor Access will be at the shop for you to pick up. 

You may pick up your items any time after your items become live in your account. Any items that are NOT picked up within 10 days of your consignment appointment will be automatically donated, unless prior arrangements have been made. 

/////

Q: I'm a new consignor and haven’t received an email from Consignor Access. What should I do? 

A: Send us an email, or give the shop a call during open hours! We will be happy to look into your account to make sure we have the correct email address, check to see if the email was delivered, and resend if necessary.

/////

Q: I've consigned with you at Vein of Gold before, but I didn't get an email from you when I dropped off my stuff. What's up?

A: Thanks for bringing us new items! If you've consigned with us before, you will NOT get any emails from us after you drop off your items. Any new items we take will be reflected in your trusty Consignor Access account. Like always, you can assume that anything not listed on your Consignor Access account is waiting at the shop to be picked up. Remember, we will donate your stuff if not picked up after 10 days of your appointment!

/////

Q: Eek! I don’t remember my Consignor ID to access my Consignor Access account! 

A: Send us an email! Give us a call! Get in touch! We will help you. 

/////

Q: My items have been at the shop for a while. Will you email me when it’s time to pick up my items that didn’t sell?

A: In a loving, loving word, no. We will not contact you. Unfortunately, we do not have the bandwidth to contact each consignor about their individual items. Instead, we have provided easy access tools for consignors to keep track of their items and manage what happens to those items when they expire at 60 days. 

The best way to keep track of your items is through your Consignor Access account. Here, you can see each of your consigned item’s expiration date. If you’d like to pick up any items that do not sell after 60 days, we will rely on you to contact us via email or phone at least 3 days BEFORE your item’s expiration date. We will pull your items off the floor and hold them for 1 week past your expiration date. Items not picked up after 1 week of their expiration date will be donated. Any items that expire without notes to be picked up, will be donated.

/////

Q: A bunch of my things sold! How do I get paid? 

A: Hooray for your sales! You can come in any time we are open to pick up a check. If we don't have anyone on site to sign your check, we will mail it to you (thank you for your patience)! Consignors receive 40% of the final sale price for each item. But, for more bang for your buck, you can opt to receive store credit. With store credit, consignors receive 20% more than the cash amount. For example, if the shop owes you $100, you can take that in a check OR you can use $120 as store credit in the shop. Awesome!