Q: I came in for a consignment appointment and dropped off my items for consideration. How do I know when to come back to pick up the items that were not selected for the shop?
A: Here’s the short of it: Typically, it takes us between 1-3 days to process items that were dropped off during a consignment appointment. Because we have limited storage space, we ask that you come back for your items 1 week after your consignment date.
Here’s the long of it: After we have gone through your items and made our selections, the selected items will be added to our system and reflected in your personal Consignor Access account. In your Consignor Access account, you will be able to see your selected items, their current price, and their expiration date. You may pick up your items any time after your items become live in your account. Any items that are NOT picked up 1 week after your consignment appointment will be automatically donated, unless prior arrangements have been made.
Q: I haven’t received an email from Consignor Access. What should I do?
A: Send us an email, or give the shop a call during open hours! We will be happy to look into your account to make sure we have the correct email address, check to see if the email was delivered, and resend if necessary.
Q: Eek! I don’t remember my Consignor ID to access my Consignor Access account!
A: Send us an email! Give us a call! Get in touch! We will help you.
Q: My items have been at the shop for a while. Will you email me when it’s time to pick up my items that didn’t sell?
A: In a loving, loving word, no. Unfortunately, we do not have the bandwidth to contact each consignor about their individual items. Instead, we have provided easy access tools for consignors to keep track of their items and manage what happens to those items when they expire at 60 days.
The best way to keep track of your items is through your Consignor Access account. Here, you can see each of your consigned item’s expiration date. If you’d like to pick up any items that do not sell after 60 days, we will rely on you to contact us via email or phone at least 3 days BEFORE your item’s expiration date. We will pull your items off the floor and hold them for 1 week past your expiration date. Items not picked up after 1 week will be donated. Any items that expire without notes to be picked up, will be donated.
Q: A bunch of my things sold! How do I get paid?
A: Hooray for your sales! You can come in any time we are open to pick up a check. Consignors receive 40% of the final sale price of an item. But, for more bang for your buck, you can opt to receive store credit. With store credit, consignors receive 20% more than the cash amount. For example, if the shop owes you $100, you can take that in a check OR you can use $120 as store credit in the shop. Awesome!